Prime Assist Program

Definition
IT organizations within the small- and medium-sized business market are typically over extended – being comprised of a limited number of resources (1 or 2) with major skills gaps (usually restricted to Windows server and desktop). The Prime Assist program is designed to complement the activities and resources of the small IT organization by providing admin access to the Primewatch® availability and performance monitoring solution combined with supplemental support from our team of experienced, highly specialized engineers and technologists.

Prime Assist Programs includes:

  • Admin access to Primewatch 24x7 remote network monitoring
  • Prime Assist technical support
  • Telephone and email support
  • Priority access to systems analyst available 24x7 for notifications and escalation
  • Discounted service rates drawn against a prepaid service block

    • Benefits

  • Proactively monitor the IT infrastructure to predict and prevent IT failure
  • Identify unavoidable IT failure immediately to minimize business impact of failure
  • Leverage Primetimes’ highly specialized technical skills inventory
  • Provide cost effective off-hours and weekend technical support

    • Prospective Customers

  • Any organization with an internal IT group
  • Any customer who requires:

    • Supplemental technical support
    Project support

    Services